WHAT ARE SHIPPING TIMES AND COSTS?

Country/RegionShipping MethodCostsShipping time
United StatesSTANDARD
According to the product
15 - 20
Business Days
OthersSTANDARD
According to the product
20 - 30 
Business Days
Notes:
1) Shipping Time does not include a 1-3 day processing period required to process your order from the date your order is placed.
2) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
3) Should your package not arrive within 25 days after you have placed your order, you must contact Customer Support within 30 days after your order was placed.

COVID-19 UPDATE:
We are currently facing massive pressure onto shipping resources due to corona virus impact, so there are some possible delays, shipping currently takes 18-30 business days.
But we will deliver the shipment to you as fast and as secure to you as we can!

WHAT PAYMENT METHODS CAN I USE?

Pay With Paypal

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

Pay With Credit/Debit Card

    
The available credit card options are listed above.
Please note that Trendycatcher does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

Pay With Online Bank Transfer

 

SOFORT Banking is a real-time bank transfer payment method that shoppers based in Austria, Belgium, Germany and Switzerland. 
Giropay is a very popular online banking payment system in Trendycatcher.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Returns & Exchanges
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 60 days of receipt for most items in new condition. However, due to COVID-19, logistics has been slowed down globally, and your order can be delayed for another 5 - 10 business days. So the Return&
Exchanges policy is also pushed back 5-10 business days.

1. Please send email to sales@Trendycatcher.com, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
2. After our Customer Service team confirm the item can be retunrned, you will receive return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 7 business days after we receive your package. We'll issue the refund to your payment account in advance.
5.International customers will receive refunds equivalent to the USD (US dollar) price at the time of purchase. International customers will not be refunded international shipping costs and are responsible for any costs related to returning the item (i.e. shipping and import duties where applicable).
Refund of the purchase price, less any shipping fees mentioned above will be issued in the same form as payment received.
Note: The original shipping fee and Shipping Guarantee are non-refundable.

Return Conditions

1. You have 15 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 15 days of delivery.
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Trendycatcher.com products .

Return Address
If you wish to return the items to the nearest return address, please send email to sales@Trendycatcher.com, our customer service representative will get back to you within 24 hours.

Note
Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

HOW TO TRACK MY ORDER?

  • Way 1:
    • Log into your email, find the email " A shipment from order  "
      Click on the tracking number
    • Way 2:
      1.Step 1
        Log into " Log in"
        Click on " Log in as *** "

        2.Step 2
          Click your Order Number which begin as " TC#****** "
          Click on  " Tracking link  "

          Contact Us: trendycatcher@sales.com

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